The National Gallery of Canada complies with Canada’s Privacy Act and is committed to protecting the personal information you provide when you buy tickets to an exhibition, become a member, subscribe to the Gallery’s various newsletters, enroll in our educational and outreach programs, make a donation or access the websites.
Collection, Use, Disclosure and Retention
The personal information that you voluntarily provide to the National Gallery of Canada and to the Canadian Museum of Contemporary Photography is protected under the provisions of Canada’s federal privacy legislation. Depending on the nature of the transaction, the Gallery generally collects, your name, address (post and electronic), telephone number and payment information related to ticket purchases, memberships, donations, newsletters, information mailings and bookstore transactions. The National Gallery of Canada and the National Gallery of Canada Foundation may collect demographic information such as your date of birth, gender and language preference for marketing and fundraising purposes.
As a donor or member of the Gallery, you can enjoy some of the following benefits:
In order to provide you with these special offers and other advantages, we use your information to:
Your personal information is not shared, sold, rented, traded, or otherwise disclosed to any outside third party except with your consent or where authorized and or required by law. The National Gallery of Canada uses external services and suppliers to assist it in various functions such as processing ticket transactions. Through agreements with these partners and their commitment to protect your privacy, please know that your information is managed with the same level of sensitivity as we do. A confidentiality clause that describes what type of information is being shared, for what purpose it is being shared, and how long it is to be retained is incorporated in the contracts.
Personal information is retained by the National Gallery of Canada only so long as required by law or as is reasonable to fulfill the purposes for which it has been collected.
National Gallery of Canada Foundation
The National Gallery of Canada created the National Gallery of Canada Foundation as an independent legal entity, and registered charity, to manage its fundraising, sponsorship and donor stewardship. It is with the contribution of members, donors and sponsors that the National Gallery of Canada continues to fulfill its national mandate and achieve its vision. Therefore, it is reasonable to expect that the Gallery will share non-sensitive information from its patrons with its Foundation in order to:
Protection of Children’s Personal Information
Education programs at the Gallery bring art to life. Through our educational and outreach programs the Gallery inspires young artists and art enthusiasts. The Gallery collects contact information on the parent or guardian who registers a child as well as personal information on children age six and up. This is for identification purposes and to ensure the safety and health of the children who participate in our activities. The contact information may also be used to apprise them of other educational opportunities.
Please note that a signature from the parent or guardian is required if the participant is under 18 years of age.
Any personal information gathered by the Gallery about visitors to our websites is not provided to third parties.
Standard Internet information automatically collected from all visitors
The National Gallery of Canada employs software programs to monitor network traffic and identify unauthorized attempts to upload or change information, or otherwise cause damage. When you visit our websites, these software programs automatically receive and temporarily store in our Web server logs information that is supplied by your browser (e.g., Internet explorer and Mozilla Firefox). Information automatically collected by our server when you browse our websites includes the following:
In most circumstances, this is anonymous statistical data, and we make no attempt to link this data, or the IP addresses of the computers that have contacted our websites, with the identity of individuals visiting our site—unless an attempt to damage the site has been detected or it is required by law. The programs are never used to gather specific personal information such as your name, your telephone number or your email address.
Cookies are small files that may be placed on your hard drive by a website without your knowledge in order to monitor your use of the site. The National Gallery of Canada uses "persistent" and "session" cookies to monitor usage of its websites. The cookies we use do not allow us to identify individuals. They are compiled into statistical information on traffic patterns and are used to assess and improve the efficiency of the site.
The National Gallery of Canada uses Google Analytics, a Web analytics service provided by Google Inc. to help measure traffic patterns to, from, and within its public websites. This analytics measurement tool uses "session" and "persistent" cookies (persistent cookies are stored on your computer and expire two years after your last visit to the websites) to collect standard Internet log information and to track visitor behaviour information in an anonymous form. The information generated by the cookies about your use of the website (including your truncated IP address) will be transmitted to Google. No personally identifying information is recorded or provided to Google. This anonymous information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for the Secretariat. The aggregate data and statistical reports are only used to help us make our site more useful to visitors and are only made available to Web managers and other designated staff who require this information to perform their duties.
Use of Websites by Children
The Gallery does not solicit personal information from children on its websites. Visitors under the age of majority, in particular those under the age of twelve, are required to obtain parental or guardian consent before submitting any personal information to Gallery websites.
An entertaining and informative audioguide app (the “app”) has been developed to enhance the visitor experience of Gauguin: Portraits, a major exhibition at the National Gallery of Canada (the “Gallery”) taking place from May 24 to September 8, 2019. The app includes short segments offering fascinating information on individual paintings, prints and sculptures, encouraging a closer look at Gauguin’s technique and iconography, while also exploring the artist’s life and times. The app profiles selected works in the exhibition, and a selection of works in the Gallery’s European and American collection for more on Gauguin’s artistic influences.
The Gallery is subject to the federal Privacy Act and is committed to the protection of the personal information under its control. The privacy practices described in this section apply to anyone choosing to download and use the app (the “User”).
Collection and Use of Personal Information and Third Parties:
Forge Media + Design
The app was developed by Forge Media + Design, a third party, on behalf of the Gallery. Users are not required to create an account in order to use the app and enjoy its features, and no identifiable personal information is provided to Forge Media + Design through the use of the app.
Forge Media + Design collects, uses, and analyzes aggregate User data only. This data includes Users’ operating system versions, page views, and session times for the purposes of understanding behaviours within the app and for research and development. For example, Forge Media + Design may analyze and use aggregate data to make improvements to the app’s user interface and fix technical issues and bugs.
Apple and Google Play
Users may download the mobile app available in the Google Play and Apple App stores. The Google Play and Apple App stores provide aggregate User data only to Forge Media + Design to inform product development and improvements.
By choosing to download the app, Users become subject to the terms of service and privacy policies of either Google or Apple, as relevant:
Additional Information and Questions:
For additional information regarding the Gallery’s privacy practices, please read the full privacy notice.
For questions about your privacy or your rights under the Privacy Act, please contact:
Access to Information and Privacy Coordinator
National Gallery of Canada
Your Choice - Your Rights
Questions or Comments?
Access to Information and Privacy Coordinator
National Gallery of Canada
P.O. Box 427, Station A
Ottawa ON K1N 9N4
If we are unable to resolve your complaint in a satisfactory manner, or you would like more information on the Privacy Act, you can contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/.