FAQ

As of July 18, the Gallery will operate at a reduced capacity and offer new hours of operation. To ensure the health and safety of visitors and staff, we remind all visitors to wash their hands, keep 2 meters apart and wear a mask at all times. Visit our reopening FAQ page to learn more.

Open Thursday to Sunday, from 10 am to 5 pm, Thursday to 8 pm. 

NATIONAL COLLECTION
Adults $16
Seniors $14
24 and under / Students* $8
Family (2 adults and 3 youths age 17 and under) $32
Free admission for children age 11 and under and Members of the Gallery
Free admission Thursdays after 5 pm (National Collection only)

All prices do not include taxes. Fees may apply for phone and internet reservations.

The National Gallery of Canada is located at
380 Sussex Drive
P.O. Box 427, Station A
Ottawa, Ontario
Canada
K1N 9N4

Yes, the National Gallery has an underground parking garage. Underground parking costs $2.75 per half-hour, up to a daily maximum of $14 (Members $12). The clearance for the underground parking garage is 1.8 metres (6 feet). Parking is also permitted on adjacent streets.

You can purchase tickets at the Gallery’s box office in person, or by phone at 613-998-8888 or 1-888-541-8888 (service charges apply to purchases by phone).

For group visits, please book three weeks in advance at 613-990-4888.

Bags larger than 30 × 40 × 12 cm (12 × 16 × 5 inches), backpacks, luggage and umbrellas must be checked in the cloakroom, where you can also check your coat. The cloakroom is free of charge. Bags may be searched upon entering or leaving the building. Balloons, flags and banners are not permitted inside the building. No food or beverages are permitted in the Gallery.

Yes. Strollers and wheelchairs provided free of charge at the Foyer Information Desk.

The National Gallery of Canada is a wonderful space to enjoy a snack, a glass of wine or a coffee, your packed lunch or a delicious meal. 

Learn more about the Cafeteria and Sketches.

If you’ve lost something at the Gallery, you can inquire at the Cloakroom.

The NGC is no longer preventing visitors from using hand-held devices to take photographs in the national collection galleries and public spaces for personal use only, except where indicated.
It is the visitors’ responsibility to respect Canadian copyright laws (see http://laws-lois.justice.gc.ca/eng/acts/c-42/) and the rights of artists and their representatives.
Flash photography and tripods are not permitted.

• How do I know if I can or cannot photograph a work of art?
  You will see a “No Photo” symbol close to the artwork’s label OR a “No Photo” sign at the entrance to the exhibition space.
• Can I photograph an entire room of works if only one of the works in the space has a “No Photo” symbol?
  No, you are not allowed to take a photograph of an artwork identified with a “No Photo” symbol.

No. Every Thursday evening, from 5pm until 8pm, admission is free to the Gallery's national collection. This does not include any Special Exhibitions on view at that time.

If you have a complimentary pass, please exchange it for a timed ticket at the box office in the main entrance of the Gallery.

Boutique Gift Certificates, available in any amount may be obtained by contacting a Customer Service Representative at 613-990-0962 or 1-855-202-4568 or by e-mail at [email protected]. Please note that Gift Certificates may only be redeemed in-store and cannot be used online.

You can contact us by phone at 613-990-1985 or by email at [email protected]. If you are from outside the National Capital Region, you can contact us at 1-800-319-2787 (ARTS).

You can purchase an NGC Membership at ShopNGC and take advantage of the Membership benefits immediately by registering on our website. Buy a Membership

NGC members enjoy a variety of benefits, including free admission to the Gallery’s collections and exhibitions, as well as exclusive members-only previews. Members also enjoy a 15% discount on most in-store purchases at the Boutique!

The National Gallery of Canada hosts a number of exhibitions throughout the year. Discover the exhibitions that are currently on view.

The NGC is planning a variety of exciting upcoming exhibitions. Find out what they are.

NATIONAL COLLECTION
Adults $16
Seniors $14
24 and under / Students* $8
Family (2 adults and 3 youths age 17 and under) $32
Free admission for children age 11 and under and Members of the Gallery
Free admission Thursdays after 5 pm (National Collection only)

All prices do not include taxes. Fees may apply for phone and internet reservations.

Take a look at our floorplan to plan your visit to the Gallery. 

You can purchase tickets at the Gallery’s box office in person, or by phone at 613-998-8888 or 1-888-541-8888 (service charges apply to purchases by phone).

For group visits, please book three weeks in advance at 613-990-4888. 

There’s a lot for kids and families to do at the National Gallery of Canada. Find out what activities we have planned.

Whether you’re a novice or expert, historical or contemporary art-lover, alone or in a group, the Gallery has a program to interest you. Discover what we have in store for you.

Yes. We are pleased to offer various programs and services. Find out more.

To book a school program, contact the Group Reservation Office three weeks in advance at 613-990-4888 or [email protected]
Find out more.

To bring the Gallery into your classroom, visit the Teachers’ Section for some great ideas.

If you wish to obtain photographic material or reproduce an NGC image, you must apply for permission to do so. Fill out the online form.

If you’re not sure which image you would like to use, you can search the online collection or view the top requested images.

Check out the Image Reproduction section on the website, or contact us by email at [email protected]

Our virtual boutique offers 1000 items from the NGC Boutique, including catalogues, books, posters, stationery, DVDs, games, and special exhibitions merchandise. Visit www.ShopNGC.ca to discover your online store.

We accept Visa, MasterCard and American Express credit cards.

Shipping and Handling rates are calculated separately for each shipping address. We ship using FedEx. Please refer to the “Shipping Options” page for more information.

If for any reason you are not satisfied with your purchase, you may return your merchandise within 30 days for exchange or refund. To obtain a return authorization, please contact customer service by e-mail ([email protected]) or call; 1-855-202-4568. For additional information, please see our Return Policy page. Shipping and handling charges are not refundable.

Most of our products can be shipped to international addresses. Recipients are responsible for paying all applicable customs, duties and taxes upon delivery. Shipping rates are calculated based on the destination. International customers should contact a Customer Service Representative at 1-855-202-4568 or by e-mail at [email protected] to place an order.

Visit our Careers section to see our current vacancies. We offer a once in a lifetime career opportunity, competitive salaries and an extensive benefit package.

In order to apply for a position at the National Gallery of Canada, we ask you to complete the online application form. Please ensure that your application form quotes the posting number that you are applying for.

Yes you can. If you are sending a general resume for future consideration, please identify which department you would like to work in.

For more information regarding the linguistic levels, please refer to the following website: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

Whether it’s interacting with visitors, inspiring children or helping behind-the-scenes, our volunteers play an important role at the National Gallery of Canada. 

Find out how you can help.

During the coming months, our storage vaults will be very busy accommodating temporary movements of artwork to prioritize activity associated with the upcoming transfer of some of the collection to the new off-site storage facility at the new Collections Conservation Centre.

While we prepare for the move, the National Gallery of Canada will place a moratorium on all non-essential activity, including tours, through the art storage vaults. The moratorium will be in effect from May 14, 2018 through to September 7, 2019. 

For further information, please contact Karen Wyatt, Manager, Storage & Documentation, Collections Management department of the National Gallery of Canada at 613-990-5568 or via email at [email protected].